The New CEO Super Power: Empathy
- #RecruitingAwesome
- 1 day ago
- 4 min read
Updated: 13 minutes ago

The New CEO Super Power
The robots are actually taking over, just like Homer predicted in his epic poem The Odyssey—though, unlike Talos, the bronze automaton designed to protect Crete, and its people, today’s "robots" are invisible. We can’t see algorithms or hear them; we can only feel their effects, much like the wind. And honestly, AI is a lot like the wind.
On one hand, it can be informative and pleasant, like when your favorite AI chatbot recommends a movie or book that aligns perfectly with your interests. But, on the other hand, it can also be destructive, like the powerful winds of a hurricane which can displace thousands of people and worse. According to a 2023 report from the World Economic Forum, AI is projected to replace 27% of jobs displacing countless of employees in its wake.
But there’s something that AI won’t be able to do—it won’t be able to evaluate the culture fit of a candidate it sourced for you. It won’t be able to show genuine empathy for the displaced employees who are left wondering what life will look like now.
AI might be one of the best corporate shifts a company can make, thanks to its automation capabilities, low margin of error, and cost-effectiveness. Gone are the days of the "Great Generation" and the "Silent Generation" that worked at auto plants for life. the 30's and beyond when companies felt a moral obligation to offer a living wage and job security to their employees. The Baby Boomers also benefitted from this bennefic corporate mindset.
It is a new technological revolution. Throughout history, we can see that every technological revolution disrupts the status quo. We set up guardrails to protect civilization/humanity and we adapt by learning new skills. As we move into uncharted territory, CEOs should remember the traits that AI cannot replace—traits that are crucial when framing the need to reduce a workforce. These aren't just head counts; they are human beings with families, financial responsibilities, goals, and an emotional life. The latter can drive detrimental posts on Glassdoor, Water Cooler, and TeamBlind.
In these unprecedented times, showing empathy, kindness, and understanding will differentiate you from the algorithms that might eventually take your job too, in the not-so-distant future. Unless you are a Founder holding the majority of the stock like Zuck, you are not immune to AI's death kiss. Empathy is truly the new CEO super power.
5 Ways to Show You Care During Workforce Reductions
Be Transparent and Clear
Transparency is key. Employees should be fully informed about the reasons behind the layoffs, the timeline, and what steps are being taken to support them. Clarity reduces confusion and anxiety.
Tip: Provide a clear timeline of what happens next, as well as actionable steps that employees can follow.
Use Accessible Communication Channels
Never let employees find out they’re losing their job through a mass media outlet. It only compounds the pain. How long does it take to record an empathetic video message or hold a virtual meeting to personally convey the news?
Tip: Choose a channel that allows for direct interaction—whether that’s a Zoom meeting, personal emails, or a thoughtful video message.
Offer Meaningful Support
Support shouldn’t just be about handing out severance. Provide outplacement services, reskilling opportunities, or coaching to help affected employees transition. This shows that you genuinely care about their future and want to help them regain their footing.
Tip: Provide access to career transition programs or resume-building workshops.
Choose Your Words Carefully
Words matter, especially when discussing layoffs in public or media contexts. The book of Proverbs 29:11 offers timeless wisdom: “A fool uttereth all his mind: but a wise man keepeth it in till afterwards.” Sometimes, how you say something is just as important as what you say.
Tip: Don’t say anything that could make it harder for the laid-off employee to secure new opportunities. Tact, class, and empathy can save the day.
Example: Southwest Airlines included a thoughtful message in February 2025, recognizing their employees' contributions and showing deep appreciation before announcing layoffs.
Support Centered Communities
Create affinity groups on platforms like LinkedIn, Reddit or Facebook where laid-off employees can share job opportunities, coping strategies, and emotional support. This builds a sense of community and shows that the company is still invested in their success beyond the job.
Tip: You could host virtual meetups or discussion forums to provide ongoing support and job leads.